Intelligent customer service

We want the customer service you receive from us to be as good as the connectivity we provide. We believe in building lasting relationships with all our customers and outstanding service is at the very heart of our business.

That’s why we’ve developed an intelligent customer relationship system that enables us to consistently respond to your needs, quickly and effectively.

  • UK based customer support linewith trained technical operators available to help with any problems you may have.
  • Online account facilities so you can manage everything from your desktop.
  • Bandwidth upgrades with no upgrade costs (subject to correct router) we’ll never charge you for changing your service.
  • Human and automatic communications choose the way you want to contact us.
  • Single bill for all services for quick and easy financial clarity.

Satisfaction Guaranteed

We are so confident that you will be delighted by our service that we will offer you a 30 day 'Satisfaction Guarantee'. If for any reason within 30 days of taking our service we fail to deliver against our Quality of Service Guarantee you can terminate your contract without question.

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Why Urban Wimax works for you and your business

“Urban Wimax provided us with new technology that works perfectly, enhanced our bandwidth and was affordable.”

Kalpesh Maisuria, IT Executive, Hotwire.

“From Urban Wimax I’ve been getting the high speed, high quality of service and excellent support that meets my needs.”  

Nathan Silver RIBA, Nathan Silver Architects

“… this was the most trouble-free network provisioning that they have ever had for an event.”

Naunton Dickins, Vice President of Swisscom Event Solutions in Europe, the Middle East and Africa.

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