Our promise. Outstanding services you can rely on
Freedom and flexibility
We independently own our wireless network, which gives us total control over the quality, reliability and security of our data services to your business.
- Quick and flexible installation
- Add new services and more bandwidth with one easy phone call
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Adam Silver, IT manager, Silver LeveneIf we need more bandwidth, we can increase the speed of our Urban Wimax service quickly and easily with a single call.
Service Speeds and Unlimited Data
A symmetrical data connection means your upload and download speeds are identical.
- Send and receive large files and all types of data quickly and easily
- No data limits - send and receive as much as you like and we'll never charge you a penny extra
- Choose from a symmetrical service speed of 2, 4, 6, 8 or 10Mbps
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Chris Dabbs, group account director, Creative TankWe are now uploading enormous FTP files up to 10 times faster than previously.
Richard Underwood, chief engineer, GlassworksThe Urban Wimax service is excellent and easily scalable, which allowed us to quickly upgrade our connection to meet additional capacity and speed requirements.
Nathan Silver, RIBA, Nathan Silver ArchitectsArchitects constantly need to share large graphic design files with clients, contractors and engineers, so being able to upload and download rapidly and without hiccups is vital. From Urban Wimax I’ve been getting the high speed, high quality of service and excellent support that meets my needs.
Reliable and secure
We use US Government security standards to secure and safeguard our network for total peace of mind.
- 100% core network uptime
- 99.5% guaranteed service level
- 99.9% actual service level
- And AES encryption
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Sebastian Gray, Managing Director, IT LabIn business, you need to be sure you cannot be taken out by a single point of failure, which is very costly in London using traditional connectivity methods—and sometimes not possible at all. Urban Wimax is unique because it provides connectivity which is totally immune to traditional problems that may affect your other connections.
Cost effective
With Urban Wimax you'll typically get a 30-70% cost saving from comparable service providers. A business benefit that speaks for itself.
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Kalpesh Maisuria, IT executive, HotwireUrban Wimax provided us with new technology that works perfectly, enhanced our bandwidth and was affordable.
Jatin Patel, IT and systems specialist, The Climate GroupWe asked ISPs, but we couldn't get an upload speed of more than 1Mbps in our area. Things like leased lines would have been too expensive. Urban Wimax's service is a lot cheaper than a leased line, and it was provided really quickly.
Excellent customer service
We pride ourselves on giving the very best customer service.
- Monday to Friday, 08:00 to 18:00 hrs (excluding bank holidays)
- Local and knowledgeable
- Dedicated support for your constant, reliable and secure wireless connection
- Upgrade your services as and when you need them - we make it easy and fast
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Chris Dabbs, Group Account Director, Creative TankUrban Wimax provides some of the best technical support of any company we have ever worked with. Their team really has gone beyond the call of duty.
Gill Baines, London Office Manager, Milestone Capital Partners LimitedUrban Wimax's team was unrelentingly professional, helpful, and - I have to say this - nice, both during the installation and afterwards.
We promise you'll be satisfied
• We're so certain you'll be delighted with our services that we offer you a 30-day satisfaction
guarantee.
• If we don't deliver to our SLA in the first month of your service, you can end your contract.
• No questions, no strings attached.
