Our privacy policy
Urban Wimax Limited (“UWX”) will process the data you specifically provide to us in connection with the provision of the UWX Services (the “Service”) in accordance with this Privacy Policy.
The personal data of your users of the Service (“Personal Data”) will be collected, processed, stored and used by us, and passed to and processed by our subsidiaries and/or affiliated companies (together "UWX Group Companies") and other data processors acting under our control, to provide and invoice for the Service and to provide customer support.
The Service is provided globally, and some of the computers and companies that process data on our behalf may now or in the future be based in countries outside the European Union ("EU"). As a result, Personal Data may be transferred to non EU countries. Countries outside the EU may not have data protection laws in place to protect your information to the same extent that it is protected within the EU, but we will use all reasonable endeavours to ensure that Personal Data is treated in compliance with our Privacy Policy and Article 26(2) of Directive 95/46 EC.
We, or one of the UWX Group Companies, may contact you by mail, telephone, SMS, fax or email to let you know about any services or promotions which we reasonably believe may be of interest to you. If at any time you do not wish to receive such information from either UWX or UWX Group Companies you can contact us via email: please use the ‘Contact us’ link.
UWX regards its databases of information (which include your Users’ information) as a valuable asset. Should UWX or any of the UWX Group Companies sell or transfer any of its business assets, this may include such databases of information. If you or any of your Users do not wish their Personal Data to be included in such a database, please contact us via email, using the “Contact Us” link below this Privacy Policy.
We also use cookies on our websites for collecting user information from the sites to enable us to identify users and better personalise visits by customising web pages for you in the future. You and/or your Users are entitled to require us by notice to cease the use of cookies in relation to you. If you would like to do so please contact us via email: please use the ‘Contact us’ link.
When you call our customer support line, we may monitor or record your calls and store details of the phone number(s) used to make the call. This information is used only to track reported problems, and to better address your customer service needs.
We will retain this Personal Data only for so long as is reasonably necessary to fulfil the purposes identified in this Privacy Policy, or (if longer) as required by applicable law. Personal data may be disclosed by us or an entity processing Personal Data on our behalf, if we or they are compelled to do so by applicable law.
You have a right to ask for a copy of your information and to correct any inaccuracies in your data. We may charge you a statutory administration fee to allow us to comply with your request.
Contact Us:
Any requests or queries on this Privacy Policy, please email us at: clientservices@urbanwimax.co.uk
We promise you'll be satisfied
• We're so certain you'll be delighted with our services that we offer you a 30-day satisfaction
guarantee.
• If we don't deliver to our SLA in the first month of your service, you can end your contract.
• No questions, no strings attached.
